Refund policy

Refund & Returns Policy

Trading Cards – Graded Cards, Singles & Booster Packs

Thank you for purchasing from us. We take great care in sourcing, checking, grading, photographing and packaging all items before dispatch. Please read our returns policy below before purchasing.

Graded Cards

All graded cards are sold exactly as pictured. The grade has been independently assessed by the relevant grading company (such as PSA, CGC, or similar) and the grading decision is made by the grading company, not by us.

  • Returns will not be accepted due to disagreement with the assigned grade, centring, subgrades, or grading standards.

  • The condition of the card and slab will be clearly shown in the listing photographs.

  • Any damage to the slab that occurs after delivery must be reported immediately with photographic evidence.

  • Please ensure you are purchasing the correct card, grade and version before completing your order.

Single Cards (Raw / Ungraded)

All single cards are inspected and accurately described before being listed.

  • Cards are sold based on the condition stated in the listing (for example: Near Mint, Excellent, Played).

  • Minor imperfections such as factory print lines, minor whitening, or small surface marks may be present unless specifically stated otherwise.

  • We recommend reviewing all photographs carefully before purchasing.

  • Returns may be accepted where the item is not as described, provided the buyer contacts us within the required timeframe.

Booster Packs & Sealed Products

Due to the collectible nature of sealed products:

  • Booster packs and sealed products must remain unopened and in their original condition to be eligible for a return.

  • Returns cannot be accepted for opened booster packs, opened boxes, or altered packaging.

  • We cannot guarantee the contents, pulls, rarity, or value of any sealed product, as this is determined by the manufacturer and randomisation process.

Returns Process

If you believe there is an issue with your order:

  1. Contact us within 14 days of receiving your item.

  2. Provide details of the issue along with clear photographs.

  3. Wait for confirmation before returning any item.

  4. Items must be returned in the same condition as received, with all original packaging included.

Return postage costs are the responsibility of the buyer unless the item is faulty, damaged in transit, or not as described.

Refunds

Once a returned item has been received and inspected, we will confirm whether a refund is approved.

Approved refunds will be processed to the original payment method. Refunds will not include original postage costs unless the return is due to an error on our part.

Important Information

  • We are not responsible for damage caused after delivery due to incorrect handling or storage.

  • All items are securely packaged using appropriate protective materials to help prevent damage during transit.

  • Fraudulent returns, swapped cards, altered items, or items returned in a different condition from when sent will not be accepted.

By purchasing from us, you confirm that you have read and agreed to this Refund & Returns Policy.